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Primus Telecom

Support Questions

Where will the Spam e-mails go?

The Primus E-mail Spam Protection service will filter any e-mail identified by the software as probable Spam from entering your e-mail inbox. Probable Spam e-mail will remain in your Spam folder within your Primus webmail service for a duration of 7 to 14 days, after which it may be automatically deleted. Primus recommends you check your Spam folder through your webmail account, at least every 7 days, as on some occasions e-mail which you wish to receive may have been filtered into your webmail Spam folder.


Can I read the Spam e-mails?

Yes.
Open your Primus webmail service and view the Spam folder. E-mail identified as probable Spam will be retained in your Spam folder for a duration of 7 to 14 days, after which it may be automatically deleted. Primus recommends you check your webmail account as least every 7 days, as on some occasions e-mail which you wish to receive may have been filtered into your webmail Spam folder.


What is Primus webmail?

Primus webmail is available to all Primus account holders (excluding Primus Prepaid customers) and is free of charge. To view your Primus e-mail from anywhere in world whilst on the Internet, go to https://webmail.iprimus.com.au

For further assistance, please contact one of our Technical Support consultants.

Technical Support
24 hours * 7 days a week
1300 85 11 85


For other Internet application configuration scripts, please visit the Technical Support section of our web site.

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